Shop Policies

Shipping Policy

Processing Time:

Orders are processed within [1–3] business days. You will receive a
confirmation email with tracking information once your order ships.

Shipping Rates & Delivery Times:

  • Shipping cost is calculated when the order is processed
  • Standard Shipping: 3–7 business days 

International Shipping:

We ship internationally to select countries. International shipping fees vary by destination. Customs duties and taxes are the responsibility of the customer.

Returns & Exchanges

Return Eligibility:

Items must be returned within [30] days of delivery. To be eligible for a
return:

  • Items must be unused, unwashed, and in original packaging with tags attached.
  • Please include your name and order number so we can process your return as quickly as possible. 

Non-Returnable Items:

  • Sale items
  • Gift cards

Return Process:

To initiate a return, please email us at orders@aphassinger.us with your order
number and reason for return. Once approved, you’ll receive instructions on
where to send your item.

Refunds:

Refunds will be issued to the original payment method within [5–10] business
days after we receive and inspect your return. We reserve the right to refuse
refunds on items received that are damaged or not returned in sellable
condition. 

Exchanges:

We offer free exchanges for size or color changes within 5 days of delivery on
full priced items. Contact us to arrange an exchange. We will send you a
prepaid label to return the item. Item must be shipped back within 5 business
days of label being provided. Once the product has been received, we will ship the replacement.

Cancellations

Orders may be canceled within 2 hours of purchase. After that, we may not be able to cancel if the order has already been processed.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery with photos and your order number. We’ll resolve the issue as quickly as possible.

Contact Us

Have questions or need help?


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Email: orders@aphassinger.us